Cancellation and Refund Policy

You can cancel your plan at any time in Billing. The cancellation takes effect as soon as you confirm it, and we email you a confirmation. The plan then won't renew, you keep it until the end of the period you've paid for, and the contract ends at the end of that period; you owe nothing more. You can keep the plan (undo the cancellation) before the period ends.

You can switch to another plan at any time. The new plan starts straight away with a new period. The unused value of your current period (by days left) is added to your billing balance and goes towards the new plan or later payments.

•You cancel: the plan ends at the end of the paid period and your account returns to the free plan;

•A renewal goes unpaid: the plan ends on the schedule in the Payment Policy;

•You delete your account: the service ends when the account is deleted; remaining credits and the unused part of a period aren't refunded, except in the cases in section 4;

•A breach of the terms: we may close the account under section 10 of the Terms of Service, after telling you;

•We stop providing the service through no fault of yours: we refund the part of your paid period that's left.

When the service ends, your data is handled as in the Privacy Policy's section on how long we keep it: back on the free plan, your projects and files stay as they are; when an account is deleted, its data is deleted within 30 days.

•We don't refund the unused part of a period when you cancel;

•Credits granted (with a plan or topped up) aren't refunded as money;

•If you're charged twice, charged in error, or paid but didn't get the service because of our fault, we refund that amount in full;

•If we stop providing the service through no fault of yours, we refund the part of your paid period that's left.

Email contact@identityoperator.com with your account email and the transaction reference within 30 days of the payment. We confirm within 3 working days and refund through MoMo, to the method you paid with, within 7 working days of confirming. When the money arrives depends on MoMo and your bank (MoMo wallet: usually the same day; ATM cards: 1–7 working days; international cards: up to 30 days).